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Quality management
Автор: goral   
17.07.2013 22:16

Quality management

1) The concept of ensuring that services supplied meet pre-determined quality standards (ie as with BS 5750/ISO 9000/ EN 29000) and as confirmed by assessment and approval by a qualified third-party assessor.

This is a relatively new concept in transport but hauliers face increasing pressure from major customers to gain approval. In the competitive environs of EU (particularly) trading it is likely that quality approved hauliers will benefit over those which are not so approved.

Source: David Lowe. The Dictionary of Transport and Logistics. Kogan Page, 2002. – P.195 (288 p.)




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